Legal

The terms, in full

Every agreement and policy that governs SchoolERP — written to be read, not to be scrolled past. 19 documents, last revised 7 Oct 2026.

Agreements

Terms of ServiceThe rules for using SchoolERP — who may hold an account, what we provide, and what ends an account.Subscription AgreementThe commercial terms: the free trial, the per-student rate, custom charges, the one-year minimum, and what changes them.Payment & Billing TermsWhen invoices are issued, when they are due, what happens if one is not paid, and why a settled invoice never changes.Refund & Cancellation PolicyHow to cancel, what is refundable, and the free trial that is cancellable with nothing owed.Acceptable Use PolicyWhat the platform may not be used for, and what we do when it is.Disclaimer & Limitation of LiabilityWhat we do and do not warrant, and the limits of what we are liable for.

Privacy & data

Privacy PolicyWhat personal data the platform holds, why, who can see it, and what rights a person has over it.Student & Children's Data PolicyThe additional protections that apply because most people in the system are minors.Data Processing AgreementThe processor terms between the school as Data Fiduciary and us as its Data Processor.Data Retention & Deletion PolicyHow long each kind of record is kept, and what happens when an account closes.Data Portability & Exit PolicyHow a school gets its data out — during the subscription and on the way out.Sub-processorsThe third parties that process data on our behalf, and what each one does.Cookie PolicyThe cookies the platform sets, what each is for, and which can be turned off.

Operations

Service Level AgreementThe availability we commit to, how it is measured, and what happens if we miss it.Security PolicyThe technical and organisational measures protecting a school's data.Breach Notification PolicyWhat we do, and how quickly, if personal data is exposed.Support PolicyWhat support is included, how to reach us, and when.Grievance RedressalHow to complain, who reads it, and how long a response takes.Intellectual PropertyWho owns the software, who owns the data, and what each side may do with the other.

Something here unclear?

A policy nobody can follow is not a policy. If any of this reads ambiguously, or you need a term written differently for your school’s board, tell us and we will answer plainly.