Data Portability & Exit Policy

1. The principle

The School's data is the School's. A subscription buys the use of a system, not custody of the records. Nothing about leaving is designed to be difficult, and there is no charge for an export at any point.

2. During the subscription

Every list in the platform exports to a spreadsheet, and printable documents — receipts, certificates, mark sheets, registers — generate as PDFs. A School can take a copy of anything it can see, at any time, without asking us.

3. A full export

On request, and at no charge, we will produce a complete export of the School's tenancy: students, guardians, staff, enrolments, attendance, examinations and results, fee structures, charges, payments and invoices, library, transport and hostel records, certificates issued, and the audit trail.

Structured data is provided as CSV, one file per record type, with the identifiers that link them preserved. Uploaded files — photographs, documents, certificates — are provided as a directory that the CSVs reference.

We aim to deliver a full export within ten working days of a written request.

4. On termination

The account moves to read-only and the School has sixty days to export. We will produce a full export within that window on request, and will not delete anything before it closes.

5. What is not in an export

Passwords, which we do not hold in a readable form. Anything belonging to another school, which is a matter of course. Our own operational logs, which are not the School's records.

6. Help moving

If a School is moving to another system we will answer that system's technical questions about the export format. We do not require a reason for leaving and we do not make a retention offer a condition of releasing data.