Grievance Redressal

1. Who to go to first

If your complaint is about what your school holds about you, or about how your school uses the platform, raise it with your school. Your school decides what data is collected and why, and most questions are answered there.

If it is about the platform itself, or your school has not resolved it, come to us.

2. How to reach us

By email, or by WhatsApp or phone on either published number. Please include the school's name, what happened, when, and what you would like done. A complaint is easier to act on than a general concern.

3. What happens then

1. 1We acknowledge within 48 hours.
2. 2We investigate, and ask you for anything else we need.
3. 3We respond with a decision and our reasons within 15 days of acknowledging.
4. 4If it will take longer than that, we tell you why and when to expect an answer.

4. If you are not satisfied

You may complain to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023. Nothing here limits that right, and you do not need our permission or our agreement to exercise it.

5. Records

We keep a record of every complaint and what was done about it, so that a pattern is visible rather than a series of one-offs.